Corporate Identity

How quality management informs our corporate identity

Corporate responsibility, value-based business practices and the consistent high quality of our services are key aspects of Klüh’s corporate identity. As an international multiservice provider, we set standards that in some cases go beyond statutory requirements.

We view quality not just as an outcome but as a mindset based on clear management principles, responsible decision-making and the commitment of our employees.

It is our ambition to operate transparently, reliably and sustainably in all our divisions and across all processes.

To achieve this, we regularly review our standards by way of internal and external audits and continue to optimise them. This is how we build trust and safeguard our company’s capabilities in the long term.

Our management and operating principles serve as the framework for a professional, collaborative and responsible way of working. They serve as guidance for all our employees and define how we interpret and implement quality, safety and sustainability. In particular, they include the following:

Responsible management and compliance guidelines
Clear rules for integrity
Occupational health and safety measures
Protection of the environment, energy and resources
High information and IT security standards

These principles ensure that quality at Klüh remains measurable, transparent and reliable in the long term.

Here we list the key documents that define our activities in respect of quality management, corporate governance and sustainability policy. In the interests of transparency, these are available for download.

Our management principles and codes of conduct are the basis for our corporate governance and the corporate values we practice. They define binding standards for responsible management, compliance, integrity and collaboration – for both our employees and the suppliers in our value chain.

Management Principles (PDF)

Code of Conduct (PDF)

Code of Conduct for Suppliers (PDF)

Quality management, occupational safety and compliance are key aspects of our integrated management system. Our policies on quality and ethics and our occupational health and safety guidelines define binding standards for compliance, risk mitigation and sustainable process safety.

Quality Policy (PDF)

Ethics Policy (PDF)

Occupational Health and Safety Policy (PDF)

Terms and Conditions of Purchase (PDF)

Sustainability, environmental management and energy efficiency are strategic action areas for Klüh. Our environmental and energy policies and information relating to international standards – such as those set by GHG Protocol, ILO and CDP – document our commitment to climate change mitigation, transparency and responsible corporate governance.

Environmental and Energy Policy

Information Flyer “Certification ZNU”

Information Flyer “CDP”

Information Flyer “Rating agencies”

Information Flyer “Sustainability Reporting”

Information Flyer “ILO”

Information Flyer “GHG”

Information security, data protection and IT security are the essential pillars of trust, data integrity and business continuity. Our IT security policy defines clear standards for protecting sensitive information, preventing cyber risks and complying with statutory data protection requirements.

IT Security Policy (PDF)

Information Flyer “Corporate data protection”

Information Flyer “Information security”

By implementing Germany’s Supply Chain Due Diligence Act (LkSG), we are strengthening our commitment to human rights and environmental standards in the global supply chain. Transparent processes and clearly allocated responsibilities ensure compliance with statutory due diligence obligations and sustainable procurement standards.

Information Flyer “The Supply Chain Due Dilligence Act (SCDDA)”

Further information on quality management at Klüh: